Rate Changes for 2018

With the coming new year, we will be making adjustments to our current labor and training rates. We also wanted to remind our clients of certain charges and rates that are already applicable. Please take a look at the changes below by department:

Onsite Service & Training

  • Our new labor rate for onsite service and training will be $100 per hour.
  • Blocks of time can be prepaid. 10 hours can be bought for $900 - a 10% discount.
  • Charges for travel time and expenses are applied after the first hour of driving from our nearest office.
  • Telephone technical support may also be charged at the hourly rate with discretion.

Repair & Service Center

  • Repair service rates at our service center in Indianapolis are $75 per hour. Intake, and possibly repairs, can also happen at our Fort Wayne office.
  • Expedited repairs (“first in line”) carry an upcharge of $75